Santa's Grotto full experience from

Santa's Grotto full experience from

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Please click on the date you would like to attend, then click on the time slot. You will be given a choice of ticket types available when you press next. 

If you are a family of more than 4, you will need to book 2 time slots and you will be required to enter to see Santa & Mrs Claus in 2 groups, as the rule of 6 applies.

Santa’s Grotto at Silica Lodge Garden Centre 

Booking information & Terms & Conditions 

When purchasing grotto tickets you must accept the booking conditions at checkout.

We are still operating our Santa’s Grotto this year although it will be slightly different to what you will be used to from us. We still have all the amazing displays with a memorable visit to see Santa and Mrs Claus but there will be a few necessary restrictions as per the guidance* 

*Santa and Mrs Claus will be wearing visors; we will aim to still make this as magical as we possibly can for you and your family. 

*Face coverings must be worn indoors by anyone aged 11 years +. 

*We are not running the train this year; it will be a walk around grotto. This is to comply with the social distancing rules and reduce the touch contact points for you. 

*There will be 2m markers placed throughout the grotto for your convenience to help with social distancing, we ask that you abide by the social distancing rules throughout your visit to the Grotto. 

*We will be operating a booking only service for the main grotto opening times, but the preview grotto you will be able to come and view without booking. This will be a sneak peek at ½ of what our grotto has to offer for a small charge of Adults: £1.50 & Children £1.50. If we need to change the preview days to booking only, we reserve the right to amend this in the future. 

* Each session is for a maximum of 4 guests. Maximum group size per visit is 4 guests and must include at least 1 adult, if you are a family of more than 4 you will need to book separate sessions. We apologise for this, but the rule of 6 applies and this includes Mr & Mrs Claus. 

*Please arrive at your allocated time slot, you will not be able to access the grotto if you arrive late and refunds will not be made for this. We will endeavour to fit you in on a later slot if there is suitable availability. 

*Any touch points will be sanitised between sessions. 

*Maximum allocated time in with Santa is 5 minutes per family, this includes choosing your present. 

*2 bookings will be allocated within a 20-minute time slot. 

*We may need to alter or change your booking if we are advised by the government of any changes, so we reserve the right to do this. 

*Refunds will only be given if we must close the Grotto or Garden Centre due to guidance given. 

*We will offer an alternative date if available or a credit note to use for the year after if you wish to change your mind on attending this year. 

*If you are displaying any of the symptoms of Covid-19 then please do not attend.

We do hope you will join us and we will all be here to make your visit as memorable and of course safe as is possible. 

If you have any further questions, please do not hesitate to contact us and we will do our best to help.